Our Chief Risk Officer Jaak Erm was one of the panelists along with Luke Seaman of Klarna at The Fintech Times and Provenir webinar on Forging Future-Proof Buy Now Pay Later Offerings.

With the ‘buy-now-pay-later’ (BNPL) market expected to grow almost 400% by 2025, incumbent lenders that still rely on traditional credit cards and cumbersome financing methods are set to lose out to the new age of lenders. Organizations need to infuse their go-to-market strategies with advanced technology to make these programs sustainable – to manage risk and respond quickly to market needs and imminent regulations in many markets, and to be agile to adapt and serve customers throughout the lifecycle. Technology decisions made now will have a direct and tangible impact on the future adaptability, growth and longevity of your BNPL offering.

Jaak pointed out a crucial idea that should be the norm, not an afterthought: **"We need to find the right balance between the customer experience (how easy it is to go through the Buy Now, Pay Later process), versus the privacy and compliance. Customers need to have a convenient experience, but they also need to feel they are being taken care of, and the lenders are doing everything they can to be compliant, and make sure the customers can afford what they’re buying." **

Watch the whole webinar here.

Read The Fintech Times review of the webinar here, by Polly Jean Harrison.